Frequently Asked Questions (FAQ)
Booking and Reservations
Q1: How do I make a booking with Ezycraft Travel?
A1: You can book a tour through our website by navigating to the ‘Book Now’ section, selecting your desired tour, and following the prompts. Alternatively, you can call our customer service at +91 9213451802 for assistance.
Q2: Can I modify or cancel my booking?
A2: Yes, you can modify or cancel your booking by logging into your account on our website. Please note that cancellation fees may apply, and changes are subject to availability.
Q3: What payment methods do you accept?
A3: We accept all major credit and debit cards, bank transfers, and digital wallets. For international tours, we also accept PayPal.
Tours and Packages
Q4: What is included in your tour packages?
A4: Our tour packages typically include accommodation, transportation, guided tours, and some meals. Specific inclusions vary by package, so please refer to the package details on our website for more information.
Q5: Do you offer customized tours?
A5: Yes, we offer customized tours to cater to your specific preferences and needs. Please contact our customer service team to discuss your requirements.
Q6: Are flights included in the tour packages?
A6: Flights are not included in our standard tour packages but can be added upon request. Contact us for more details.
Travel Information
Q7: Do I need a visa for international tours?
A7: Visa requirements vary depending on the destination. We recommend checking with the relevant consulate or embassy. Our team can also provide guidance and assistance with visa applications.
Q8: What should I pack for my trip?
A8: Packing lists vary by destination and season. We provide a detailed packing guide with each tour package, which includes essentials and recommended items.
Q9: Are there any health precautions I should take?
A9: Health precautions vary by destination. We advise checking with your doctor for any vaccinations or medications you may need. Additionally, we provide health and safety guidelines specific to each tour.
Support and Assistance
Q10: How can I contact Ezycraft Travel in case of an emergency during my trip?
A10: In case of an emergency, you can reach our 24/7 emergency support team at +91 9213451802. We are here to assist you at any time.
Q11: What if I have special dietary requirements?
A11: Please inform us of any special dietary requirements at the time of booking. We will do our best to accommodate your needs.
Q12: How can I provide feedback about my experience?
A12: We value your feedback! You can provide feedback through our website’s feedback form, via email at help@ezycraft.in, or by calling our customer service team.
General Questions
Q13: What safety measures are in place due to COVID-19?
A13: We follow all local and international health guidelines to ensure your safety. This includes enhanced cleaning protocols, social distancing measures, and mandatory face masks where required. Please refer to our COVID-19 policy on our website for more details.
Q14: Do you offer travel insurance?
A14: Yes, we offer comprehensive travel insurance plans that cover various aspects of your trip. Please contact us for more information on coverage and rates.
Q15: Can I join a tour if I am traveling solo?
A15: Absolutely! We welcome solo travelers on all our tours. You will have the option to share a room with another solo traveler or book a single room for an additional fee.